Customer Service Policy

momofukusale.com always takes customer satisfaction as our core service tenet, committed to providing professional, efficient and thoughtful online shopping service for every user who purchases Momofuku Goods on our platform.

Our customer service team provides professional consultation support for product inquiry, order status, logistics problems, return and refund related questions. Customers can get timely response and solution through official contact channels of momofukusale.com.

We maintain standardized service processes for all pre-sales consultation, in-sales order arrangement and after-sales problem handling. Every customer request on momofukusale.com will be treated with patience and professionalism to ensure a pleasant shopping experience.

We strictly protect the legitimate consumption rights of all customers. If you encounter product quality problems, order errors or abnormal logistics during shopping on momofukusale.com, our customer service team will provide proper solutions in accordance with platform rules and related policies.